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Return & Refund Policy

Last updated: January 2024

30-Day Return Window

Pegasus's Electronics offers a 30-day return policy from the date of delivery. If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund of the product price.

Return Conditions

  • Items must be in original, resalable condition
  • All accessories, remote controls, cables, and documentation must be included
  • Original packaging must be intact and undamaged
  • No physical damage, scratches, or modifications to the product
  • Proof of purchase (order number or receipt) is required

How to Initiate a Return

  1. Contact us at info@pegasusselectronics.com or call +1 (800) 662-5471 within 30 days of delivery
  2. Provide your order number and the reason for the return
  3. We will email you a Return Merchandise Authorization (RMA) number and return shipping instructions
  4. Pack the TV securely in its original packaging with all accessories
  5. Ship the return using the provided instructions

Refund Processing

Refunds are processed within 3-5 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method used for the purchase. You will receive an email confirmation once the refund has been processed.

Return Shipping Costs

  • Defective or damaged items: Return shipping is free — we provide a prepaid shipping label
  • Buyer's remorse (changed mind): Return shipping costs are the responsibility of the buyer
  • Wrong item shipped: Return shipping is free — we provide a prepaid shipping label

Damaged Products

If your TV arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you. Do not attempt to use a damaged TV.

Non-Returnable Items

  • Products returned after the 30-day window
  • Products with physical damage caused by the customer
  • Products missing accessories or original packaging
  • Products that have been modified or repaired by unauthorized parties

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.

Warranty Claims

All TVs include the manufacturer's warranty. Warranty claims for defects after the 30-day return period should be directed to the manufacturer. We can assist with providing warranty contact information for your specific brand and model.

Contact Information

  • Email: info@pegasusselectronics.com
  • Phone: +1 (800) 662-5471
  • Address: 8101 College Blvd, Ste 100, Overland Park, KS 66210